1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Yakima Healthy Smiles website (www.yakimahealthysmiles.com) and your relationship with Yakima Healthy Smiles (Ryan Kezele D.D.S.), located at 606 S. 48th Avenue, Yakima, WA 98908.

By accessing or using our website, you agree to comply with and be bound by these Terms and our Privacy Policy.

2. Use of Website

Permitted Use

You may use our website to:

• Learn about our dental services
• Schedule appointments
• Complete new patient forms
• Contact our office
• Access educational dental health information

Prohibited Use

You agree NOT to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Scrape, harvest, or collect user information
• Impersonate another person or entity
• Post spam, offensive, or inappropriate content
• Violate any applicable local, state, or federal laws

3. Patient Responsibilities

Appointment Policies

Scheduling: When you schedule an appointment through our website or by phone, you agree to arrive on time for your scheduled appointment.

Cancellations: We require 24-hour notice for appointment cancellations or changes. Failure to provide adequate notice or missed appointments may result in a fee of $50-$100, which is not covered by insurance or state programs (per WAC 388-535-1265(ff) and WAC 388-535-1100(s)).

Multiple Missed Appointments: Additional charges may be incurred for multiple missed appointments. We reserve the right to refuse further appointments until outstanding fees are paid.

Payment Responsibility

You are responsible for payment of all services rendered, whether or not covered by insurance. Payment is due at the time of service unless prior financial arrangements have been made with our office.

You are responsible for:

• Understanding your insurance coverage and benefits
• Paying any deductibles, co-pays, or non-covered services
• Providing accurate insurance information
• Paying any balance not covered by your insurance

4. Medical & Health Information

Accuracy of Information: You agree to provide accurate and complete medical history, current medications, allergies, and other health information. Failure to provide accurate information may affect your treatment and outcomes.

Updates: You agree to notify us of any changes to your medical history, medications, or insurance information.

Educational Content: Information on our website is for educational purposes only and does not constitute medical advice. Always consult with Dr. Kezele or your healthcare provider for specific medical advice.

5. Consent to Treatment

By becoming a patient, you authorize Dr. Ryan Kezele to perform dental examinations, X-rays, cleanings, and other necessary diagnostic procedures.

Before any treatment, you will receive a treatment plan and cost estimate. You have the right to accept or decline any proposed treatment. We will obtain your informed consent before proceeding with any treatment.

6. Insurance & Financial Arrangements

Insurance Filing: As a courtesy, we will file insurance claims on your behalf. However, your insurance policy is a contract between you and your insurance company. We are not responsible for how your insurance company handles or pays your claim.

Estimates: Treatment cost estimates are not guarantees. Your insurance company determines final coverage and payment amounts.

Payment Plans: We offer flexible payment options, including CareCredit and in-house payment plans (subject to approval).

Collection: Unpaid balances may be sent to a collection agency. You will be responsible for collection costs, attorney fees, and court costs.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Yakima Healthy Smiles or its content suppliers and is protected by copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

8. User-Generated Content

If you submit comments, reviews, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and publish such content.

We reserve the right to remove any user-generated content that:

• Violates these Terms
• Contains offensive or inappropriate material
• Infringes on third-party rights
• Contains spam or advertising
• Violates HIPAA or patient privacy

9. Third-Party Links & Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of these third-party sites. Use of third-party sites is at your own risk.

10. Disclaimer of Warranties

This website and all information, content, and services are provided "AS IS" without warranties of any kind, either express or implied, including but not limited to:

• Accuracy, reliability, or completeness of information
• Uninterrupted or error-free operation
• Freedom from viruses or harmful components
• Fitness for a particular purpose

11. Limitation of Liability

To the fullest extent permitted by law, Yakima Healthy Smiles shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use or inability to use our website
• Errors or omissions in website content
• Unauthorized access to your data
• Reliance on information provided on the website

12. HIPAA Compliance

We are committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Please see our Privacy Policy for details on how we protect your health information.

13. Modifications to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Yakima County, Washington.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Dental Emergencies

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Yakima Healthy Smiles regarding your use of our website.